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Middleton Arena Mystery Shopper Feedback

Mystery Shopper – Post-Show Review & Feedback

Customer Service & Welcome

Were you greeted upon arrival?(Required)
Did staff seem approachable and friendly?(Required)
Were you offered assistance or directions (e.g., to your seat, restrooms)?(Required)
Did staff make eye contact and smile?(Required)

Knowledge & Communication

Could staff answer questions about the show or venue?(Required)
Did they speak clearly and confidently?(Required)
Were they able to recommend other upcoming events?(Required)

Efficiency & Professionalism

How long did you wait to be served or assisted?(Required)
Did staff answer any questions or issues professionally?(Required)
Were staff in uniform or easily identifiable?(Required)

Venue Experience

Was the venue clean and well-maintained?(Required)
Were signs and directions clear and helpful?(Required)
Was the atmosphere welcoming and enjoyable?(Required)

Service & Interaction

Were you greeted promptly at the bar?(Required)
Did staff offer recommendations or ask if you needed help?(Required)
Was the service friendly and attentive?(Required)

Speed & Accuracy

Was your order correct and well-presented?(Required)
Did staff manage busy periods efficiently?(Required)

Cleanliness & Presentation

Was the bar area clean and organised?(Required)
Were cups and utensils clean?(Required)
Did staff maintain hygiene standards?(Required)

General Feedback

Was there anything that could have been improved?(Required)
Did any staff member stand out (positively or negatively)?(Required)
Would you recommend this venue to others?(Required)