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Why does the scheme exist?

The scheme exists to enable all patrons to equally participate in Middleton Arena and Heywood Civics’ events. The purpose of the scheme is to ensure the safety and enjoyment of the Scheme Member at our live events.


Who is the Essential Access Companion Scheme for?

The scheme is offered to those who require a companion to assist them in accessing the facilities.

(Hereafter called the Scheme Member.) Most, but not all, Scheme Members have a disability as defined by The Equality Act 2010.


Who is the scheme not for?

This scheme is not open to, or intended for, those who simply require a companion to assist with transportation to and from the venues, or to keep them company. The scheme is not offered to anyone who can cope independently in a public venue.


What is the role of the Essential Companion?

The Essential Companion’s primary role is to assist the Scheme Member with mobility or guidance, to enable them to use and enjoy the services at our venues.
The Essential Companion is expected to attend to the needs of the Scheme Member at all times whilst on the premises.


How should an Essential Companion prepare?

The Essential Companion should familiarise themselves with the layout of the venue and the location of services. They should liaise with venue staff if special assistance is required, and take instructions should the need to evacuate the building arise.


What does the Essential Companion Access scheme offer?

The scheme offers members the opportunity to obtain one ticket, free of charge, for the Essential Companion.


How do I join?

The applicant, or their appointed representative, must complete the Essential Companion application form below.

The contact details on the form should be those of the Scheme Member, not of the Essential Companion.


What do I need to disclose?

The application form asks several multiple choice questions along with sections to provide more details. Please provide as much detail as possible and answer honestly. We use this information to determine your eligibility for membership to the scheme, and it helps us better prepare to cater for your needs. All information disclosed will be used solely for the purposes set out in this document.


Important Policy for Wheelchair Users

It is accepted that a wheelchair may be used to assist your access to and around the venue and we accept that it may be preferred for you to transfer to a theatre seat. However if you are transferring to a theatre seat, you will need to be independently capable of leaving the venue in the event of an evacuation, without access to your wheelchair. If you cannot fulfil this, in line with health & safety, risk assessments and following advice from the Fire Safety Officer, we have to insist that you remain in your wheelchair. For wheelchair positions please reference the seating plan online.


Our standard terms and conditions of sale apply to all bookings. 

If you require assistance in completing the application form or would like more information, please contact the Box Office on 0330 303 8633.

Apply now

Essential Companion Access Scheme Application Form

  • Personal details

  • Access requirements

    We need a bit more information in order to make sure you get the correct seats and any reasonable adjustments are made for your convenience.
  • Supporting Material

    We request you bring some supporting documentation for your membership. PIP Daily Living Component DLA High or Middle Rate Care Component Certificate of Visual Impairment War Disablement Pension Direct Payments Social Services care Packages AFIP (Armed Forces Independence Payment) Continuing Healthcare Package Dual Sensory Impairment Blue Badge Disabled Railcard CEA Card CredAbility Card (Nimbus) National Rail Disabled Persons Railcard Any other Disability Documentation
  • Terms & Conditions

    Note: Full Terms & Conditions available upon request. The Essential Companion Access Scheme allows our customers with access requirements and their companions to purchase discounted ticket(s). It also aims to assist our access customers in booking tickets and helps us to understand their specific needs. Customers wishing to take advantage of the Essential Companion Access Scheme discounts are required to join our Essential Companion Access Scheme. By joining the Essential Companion Access Scheme and purchasing a discounted ticket(s) you agree that the ticket(s) will only be used by a disabled person (as defined by the Equality Act 2010) and their companion. Essential Companion Access Scheme discounted ticket(s) are applicable to all seats in avenue with the exception of premium seats. However they are subject to availability and may not be available for certain events. Discounts are not available on premium seats. I have read, understood and accept the terms and conditions of the Essential Companions Access Scheme